What is VoIP?
Voice over Internet Protocol (VoIP), which is also referred to as Internet Telephony allows you to make FREE, or very low costs telephone calls over the internet. VoIP boasts major advantages over traditional phone systems, so it’s worth knowing a little more about VoIP for your business.
Let’s crack this question together.
VoIP has become a buzzword when talking about business telephony over the past few years, but what it VoIP?
Historically, traditional phones systems were wired to an on-site PBX (Private Branch Exchange). This bulky piece of hardware would handle call routing to the correct destination, however, VoIP features far exceed those that were available on the old PBX systems.
So Why use VoIP?
There are generally two main reasons why businesses switch to a VoIP phone system.
VoIP helps businesses gain access to a wide range of call features that are difficult or impossible on traditional phones systems.
- Voicemail can be instantly translated into SMS text or email messages you can pick up and read anytime, anywhere.
- Call Recording feature enables you to access your VoIP call recordings anywhere you have access to the internet.
Reducing Telephony Costs
Cost savings, multiplied by the number of employees and the frequency of calling makes voice calls significantly cheaper. VoIP integrates data and voice communications (including mobiles) in a more cost-efficient manner.
What is required for VoIP?
You will need a broadband Internet connection, such as DSL or cable, T1 or wireless. In most cases you will need an “always on” type of connection with a bandwidth of at least 128kbps on both upload and download for a single VoIP voice connection (an uncompressed voice connection will use approximately 90kpbs on both the upload and download. There are connections using a compressed voice “codec” that will use less.)
VoIP Phones or Headsets. Before selecting your hardware, ensure that you have carried out a needs assessment to identify what each position needs out of the hardware. Do you need greater speakerphone quality, 32 call appearances, or larger screen for video conferencing?
The team at UK Hosted Phones are on-hand to help you choose the right hardware for your business needs.
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