CALL CENTRE

Everything you need to revolutionise
your customer service support

Customer Experience

Build a professional call centre yourself and start offering phone support in no time. All you need is the internet and a headset, with a little help from UK Hosted Phones.

Take your customer experience to new heights with UK Hosted Phones.

Contact centre solutions are vital for your business; from modest, centralised help desk contact centres to large-scale, multi-site contact centres. We understand the need for businesses to monitor, manage, route calls and have functionality on-hand to help agents efficiently manage their customers’ experience.

Whether your legacy contact centre is nearing its end of life, or you’re finding it increasingly difficult to deliver consistent customer experience; UK Hosted Phones could help reduce your expenditure and deliver a fast and feature-rich solution.

Call Centre Features

There are generally two main reasons why businesses switch to a VoIP phone system.

Call Routing

VoIP helps businesses gain access to a wide range of call features that are difficult or impossible on traditional phones systems.

Call Recording

Training and monitoring, call recording allows supervisors and operators to record and store phone calls as audio files.

Agent Console

VoIP helps businesses gain access to a wide range of call features that are difficult or impossible on traditional phones systems.

Reporting

VoIP helps businesses gain access to a wide range of call features that are difficult or impossible on traditional phones systems.

Real-time Wallboard

Real-time status and performance information about call-flow and status of your agents that allows supervisors to act on live stats for heightened customer experiences.  A browser-based solution that can be displayed on large wall-mounted screens, or as a dashboard on PC’s or smart devices.

 

Business Broadband

UK Internet Provider specialises in high-grade business connectivity at low costs.

from £23.50 VAT

VoIP Phones

UK Hosted Phones buy direct from our suppliers to bring you the best VoIP hardware from Polycom and Yealink.

from£75.70 VAT

What is VoIP?

A plain English explanation of what VoIP is and how it can help your business.

VoIP Phones

From £145 pm. EFM, or Ethernet First Mile, is an extremely resilient DSL service.

Unified Comms

Integrate real-time messaging, collaboration and interative systems.